Mercure Jakarta Pantai Indah Kapuk

The hotel location is accessible as it link to the shopping mall PIK AVE, although the hotel is not new but it maintains well, hotel staff is friendly and helpful, happy with the service, Happy with the stays.

I recently booked a stay at Mercure Jakarta Pantai Indah Kapuk for my boss during his business trip to Jakarta. The hotel's location is excellent, offering convenient access to key business areas and local amenities. The customer service was truly impressive—friendly, professional, and always ready to assist with any needs. The overall atmosphere of the hotel is well-suited for a business stay, providing both comfort and functionality. I would highly recommend Mercure Jakarta Pantai Indah Kapuk for anyone seeking a quality business hotel experience in Jakarta.

Fantastic location for (especially) golf trips! Easy access to few good courses without having to endure the typical Jakarta jam!! Breakfast was amazingly good for the hotel price too! Service another plus!! Surrounding easy access to all good eateries!

Staying at PIK2 Mercure due to a business trip at PIK2 area. High standard hotel!

I recently had the opportunity to stay at the Mercure Hotel PIK from May 25th to May 30th, 2025, and overall, it was a mixed experience.  **Location:**   The hotel’s location is undoubtedly its strong suit. It is conveniently situated next to PIK Avenue, which offers a plethora of dining options and massage places, making it easy to explore the local area and enjoy a variety of activities. **Room:**   The room itself was generally good, but I found it to be a bit on the smaller side. The lighting in the room left quite a bit to be desired; it was rather poorly lit, which detracted from the overall ambiance. Improvement in lighting would certainly enhance the comfort level of the rooms. **Bathroom:**   One of the most concerning issues during my stay was the cleanliness of the shower area. It did not appear to be well-maintained by the housekeeping staff, and I noticed a persistent bad smell each time I stepped into the shower. This was quite disappointing and needs urgent attention from hotel management. **Amenities:**   I also found the provision of only one set of room sandals to be lacking, especially given that I was traveling with my wife. I had to call the front desk to request an additional pair, which felt a bit inconvenient. In summary, while the Mercure Hotel PIK has a fantastic location and comfortable accommodations, there are several areas that require improvement in terms of room size, lighting, cleanliness, and attention to detail regarding amenities. With some enhancements, it could provide a much better experience for guests in the future.

Hotel is located very near to airport. Good place to stay if you are on layover or meeting which don’t require you to go the the city centre and avoid Jakarta’s jam. Room is quite basic with limited in-room amenities. Can definitely some ageing in the room (e.g., wallpaper, toilet, etc.)