Hotel Imperial Reforma

The worst hotel I have ever stayed at. We were booked into a junior suite that was old and dark. The furniture must be 40 years old. The bed was simple are large rock hard slab the pillows small and lumpy. The shower, bath and vanity all leak constantly, every lampshade was damaged and torn, the toilet seat was broken and the chair had small nails exposed where the fabric had warn away. No bath mat and the 2 small old very stiff towels. We booked this hotel as it had a gym but apparently the gym is closed and the hotel sees no reason to advise potential guests of this fact. At breakfast we were refused cups of hot water to add our own teabags to and we were then advised we would have to pay extra for the small bit of milk for our tea and we could not sit in the dining room and drink our tea. We were then provided takeaway cups with room temperature water. We paid extra for breakfast but were advised that we could not have the buffet breakfast we could only have a premade ham and cheese sandwich and a small plate of thinly sliced fruit that looked like leftovers. The staff were rude, aggressive and had no interest in guest relations. After 2 horrible nights we are thankful to be checking out.

Hotel was nice , but old .. elevator was not working many times In a day . And there was not enough light in the room . But antique and gorgeous hotel also good location for public transport , convenience I would like to visit again when I visit mexico city

Great location. But old hotel. Service was ok and amenities were fine

El hotel está precioso. A pesar de los años, se ha mantenido muy bien. El servicio también fue de lo mejor, el equipo de botones y Concierge 10000/10 Definitivamente volveré

酒店的位置很好，但是房間有點舊，早餐也很一般，簡餐二片麪包一杯咖啡一杯飲料，像培根雞蛋什麼的都另外付費消費，性價比不高

Con respecto al hotel y todo lo que implica excelente, solo con la experiencia en Trip.com pésima y dudo volver a utilizar esta aplicación, por el motivo que no me respetaron su política de igualarme el precio ya que en otra plataforma encontré mucho más Barato el mismo paquete.