Vienna International Hotel

Our room was clean and comfortable with all the amenities that we needed for a comfortable stay. The breakfast buffet was nice with a good variety. I would like to suggest that the hotel enforce the no smoking rule more stringently as the ground floor was filled with the smell of smoke. Also the laundry room should have more machines as it is always fully occupied. Overall we enjoyed our brief stay at the hotel.

Location is not near the park entrance gate. They offer a free shuttle service but it depends on your luck and their mood. The bus leaves as and when it is full, and they stop service as and when they please. Don't bother about their free shuttle service, just pay for a taxi and save yourself the worry. They also offer to book the shuttle bus from jiuzhaigou to huanglong station, but the receptionist is very unreliable, and very possibly a cheat. After transferring money to her directly the day before to assist with the booking, she went silent the next morning despite repeated messages. After messaging the hotel directly, the receptionist suddenly became responsive. However, she couldn't show any proof that she booked the tickets and said that the bus plate number is only determined 1 hour before the bus departs. I found an alternative and told her to cancel her booking. Ultimately, she was unable to show proof of the bus booking and refunded me. On a side note, there is a good roast lamb restaurant nearby (must reserve, and don't expect the receptionist to help with that).

The hotel is slightly far from eateries, but getting a Didi in the area is very convenient. The room is spacious and equipped with smart features, but cleanliness could be improved. We found leftover cupcake baking paper on the floor, and tissues were stuck to the wall. The staff at check-in were unfriendly and impatient when answering questions. At the breakfast restaurant, the staffs were more focused on chatting with each other than attending to customers. However, the receptionist the next morning was attentive and addressed our needs well. On a positive note, the bed was comfortable, and we had a good night's sleep

The hotel is pretty new. Everything is new and clean. Sheets and towels are changed daily. The included breakfast is OK, not good or bad. Hotel also provided washers and dryers but the machines seem to be busy all the time.

Front reception staff xiao yang was superb in helping us to retrieve an item left behind. Great service!!

Clean £ nice hotel Convenience and good location to stay to go to Jiuzaigou & huanglong