EN HOTEL Hakata

The worst hotel experience I’ve ever had in Japan. Pictures attached for evidence. From the moment I walked in, it was downhill. The first thing you see when opening the door is the toilet, not exactly the welcome one hopes for. Worse still, the toilet’s washing wand was visibly covered in poo, which was utterly disgusting. 🤢 The room layout defies logic: the shower is positioned directly in front of the bed, turning the entire room into a humid box and creating a deeply uncomfortable lack of privacy, especially awkward if you’re sharing the space with a friend. Despite requesting a non-smoking room, my room on the 8th floor reeked of cigarettes. I asked to be moved, but the alternative room smelled just as bad, so I gave up. The lighting is dark and gloomy, and the motion-sensor lights in the entrance and bathroom turn off unless you’re constantly moving. At night you’re then dazzled by the light turning on automatically. Very frustrating experience. Everyone shares the same Wi-Fi, so the connection is unstable and insecure as it’s not encrypted. Cleanliness is poor. The walls are covered in dust. I wiped one corner with a towel and it came away covered in dust and hair. Housekeeping has been careless. Today, I left used towels outside the door and while they were taken, no one even bothered to leave a replacement on my door. The best part is that Hotel staff are generally helpful if you ask for help, so I managed to get new towels at reception. Lastly, the room has mosquitoes and the walls are so thin you can even hear people pee in the room next door. 🤯 A very poor experience from start to finish, sloppy, dirty, and badly designed. I would not recommend this hotel to anyone and will not return.

excellent front desk service, very clean. except the room is slightly small the rest is very good. love the location, very convenient and near to Hakata station. highly recommended ❤️❤️❤️

The location is convenient, close to the subway station. However, the room has poor ventilation, and if the window is opened, you can smell smoke. The WiFi is also unreliable, often making it difficult to connect. Please note that checkout time is at 10 AM.