Premier Inn Edinburgh East

Hotel was below average for my usual Premier Inn experience still have not had my refund for the breakfasts that I paid for in advance. In my view the refund should have been paid on the days of the stay I should not have to wait complain or ask for it. You took my money quick enough. Staff were pleasant enough the hotel looked tired and in need of a refurbishment or a refresh

Friendly staff, comfortable room, good shower. Bus stop into town was close by as was the convenience store and their fuel at a good price. The intermittent smell of cigarette smoke during our 3 day stay was not pleasant being non smokers. Room was fairly clean but some rubbish under the bed. Cooked ordered breakfast was good however buffet items were not restocked (fruit juice and water jugs were left empty). Otherwise it we had a good stay.

This is an older premier inn, but our room was clean and tidy and bed was very comfortable. I realise there is no air con in the rooms , which does make them overly warm but a fan was provided. The room we were in is at rear of hotel with no outlook just boilers and roof , The staff were helpful, especially at breakfast which was lovely and made to order.

I travelled with my two kids and the room setup was done perfectly. We could have fallen into bed immediately after our check in. Unfortunately the fire alarm went off around 7pm and my kids had to get out of their comfy beds to evacuate. Outside, none of the hotel staff was available or guided us to where the checkpoint would be. The various hotel guests stood around and the fire dept. eventually let us know we could go back in. None of the hotel staff directed us. In the morning there was a keg delivery directly under our bedroom window and this woke me up around 7:30am. The keg delivery was rather loud and this was not a great way to wake up. For the price we paid, I would have liked some peace and quiet. Additionally, the room has no fridge or ice bucket.

Slightly disappointed with the cleanliness and amenities in the room on arrival. Not enough towels in the bathroom, carpet dirty/not hoovered before our arrival. Reception staff very friendly and helpful. Breakfast was average. Dinner was very nice.

The hotel is very shabby and desperately in need of modernisation and has been for some time! The restaurant was freezing and most of the items on the menu were unavailable. The breakfast was all over cooked, I had to return it 3 times and they gave me back the same breakfast each time. I had to eat my breakfast on small plates because every time I asked them replace something the rest of my food was cold! They need to change the restaurant into a table/thyme like some of the better premier inns. It claims to be a help your self buffet but you have to send your order to the kitchen to cook individually yet it still comes out over cooked and disgusting! Save your money and book a decent hotel, I wouldn’t expect it to still be trading for much longer it’s so bad people will stop going altogether soon!